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How to fix a dedicated IP

What to do when the dedicated IP pool is missing, not ready, or warmup is stuck at 0%.

You have dedicated IP enabled and Lumail opened one of:

  • Dedicated IP pool is missing — enabled, but no sending pool is configured. Mail may fall back to shared infrastructure.
  • Dedicated IP is not ready — warmup status is not IN_PROGRESS / DONE. Don’t push volume yet.
  • Dedicated IP warmup appears stalled — status is IN_PROGRESS at 0%. No observed volume through the pool.

What to do

  1. Open Settings → Dedicated IP.
  2. If the pool is missing, complete setup there or email [email protected] with the org slug. You cannot create the pool in DNS.
  3. If warmup is not ready, keep volume low until status is done. A cold dedicated IP with a full-list blast will defer and bounce.
  4. If warmup is stuck at 0%, confirm a real campaign/workflow is actually sending (not only tests to yourself). Tests and mailbox-simulator traffic do not warm the IP.
  5. Do not switch back and forth between shared and dedicated mid-warmup.

After it recovers

Pool-missing resolves when a pool name is configured. Not-ready resolves when warmup is in progress or complete. Stalled-at-0% resolves when warmup percentage moves or status completes.

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