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How to fix a past-due payment pause

Sending and workflows stay parked until the outstanding invoice is paid.

You got Email sending is blocked because payment is past due. Campaigns and workflow runs are parked. New workflow triggers are not queued.

What to change

  1. Open Settings → Billing → Plan (or Resolve billing on the notification).
  2. Pay the outstanding invoice / update the card.
  3. When the plan is active again, Lumail resumes sending and releases parked campaign and workflow mail. You’ll get Email sending resumed.

DNS changes do not unblock this. Domain fallback does not bypass a billing pause.

If checkout fails, email [email protected] with the org slug.

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